Ministry of Public and Business Service Delivery and Procurement
Health Services Cluster
56 Wellesley Street West, Toronto
Start Date: 2026-06-15
End Date: 2027-09-30
Requisition Closing Date:2026-07-01, 12:00 p.m.
MUST HAVES:
Salesforce & SaaS Platform Knowledge
o Experience supporting Salesforce-based applications
o Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)
Incident & Ticket Management
Demonstrated ability to:
Manage ticket queues and SLAs
Prioritize incidents based on impact/urgency
Escalate appropriately while ensuring closure quality
Maintains clear, searchable knowledge base entries
Customer Support & Service Orientation
Proven experience providing end-user support in a SaaS environment
Strong customer-first mindset
Ability to manage high-pressure situations and user expectations
Identity & Access Management
Identity-directory administration (e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver / Entitlement Management
Hardware authentication token (FIDO2) lifecycle management
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