RQ00517 – Applications Architect – Senior

City of Toronto
Metro Hall, 55 John Street, Toronto
Start Date: 2026-04-01
End Date: 2026-10-01
Shortlist Date: 2026-02-09, 12:00 p.m.

Must Haves:
· Minimum 5+ years architecting or leading complex ServiceNow implementations across multiple modules (ITSM, ITOM, ITAM).
· Minimum 5+ years Deep expertise in CMDB, CSDM, Discovery, Service Mapping, and enterprise data governance.
· Minimum 5+ years Strong integration experience including REST/SOAP APIs, IntegrationHub, MID Server, event ingestion from monitoring tools, and identity integrations (SSO/SAML/OAuth).
· Minimum 5+ years Proficiency in ServiceNow development and configuration practices including JavaScript, Glide APIs, Flow Designer, ATF, update sets, source control, CI/CD, and performance optimization.
Minimum 5+ years Strong stakeholder communication skills with the ability to translate City business objectives into scalable technical solutions.
Minimum 5+ years Experience designing or integrating ServiceNow Mobile App, Virtual Agent, AI-assisted workflows, or Copilot-style integrations within enterprise or public-sector environments considered an asset
Nice to Have:
• ServiceNow certifications preferred: CSA, CAD, CIS-ITSM, CIS-ITOM; CTA or architect-level recognition considered an asset.
hybrid (3 days onsite/2 days remote)